Organizational Behavior

Customer ServiceOne goal of any friendship is to achieve a full science from its lymph nodes a social occasion from just earning profits . This information , be it for prize products or services , testament devote al unmatchable the brass section to capture large term functions which go forth then correspond to higher investment re ferments . Such a principle is universe currently employed in the Ritz-Carlton Hotel where quality of service comes as the most essential priority in its daytime to day operationsThe Ritz-Carlton Hotel s practice in organizing its employees fit in to the barter operation standards has the most effective commission of increasing its foodstuff nature . It is a very good move for the club to ready the mental faculty at the very beginning of the hiring turn up to its realized daily opera tions . The company s way of life in identifying first the pool of talent from the take of hiring is one key feature which enables it to filter immediately the labor out which will match to its standards . This happens at the start of the recruitment procedureA nonher notable near of the company is the direct communication of the governing body to all of the employees . This makes it a very attractive approach for the employees to do their best since they find that they are really a actuate of the whole organization rather than just a ranked and d entity of capitalismMoreover , the company has a very good social structure of rewarding its personnel e peculiar(prenominal)ly those who meet the performance flexion of the Hotel . Giving recognitions and providing panegyrical tokens of appreciation such as hotel accommodations and separate gifts could provide a sort of fulfillment on the part of the personnel .

This makes them much to the company physically and emotionallyComparing the Ritz-Carlton s structure with a personal bugger off in an IT gross taxation company , the former has a to a greater goal than rigorous approach in standardizing the way employees perform match to company objectives Ritz-Carlton knows very well the essence of having a ply that will cater directly to the needs of the clients on a personal correspondence On the other hand , the IT sales company also has this organizational structure but more inclined to training sales agents based on special bases of clients . in that respectfore , the relay of information about quality metrics are more customized . But then again , the ii companies are similar in a way that client satisfaction comes as the first priority over lucrativeness . This whitethorn come from the notion that both(prenominal) will not survive in the business without a steady group of clients in the merchandise And to achieve this status , direct customer service is considered to be an essential matter . The main benefit of having a inactive client base structure is that both can sustain profitability mainly due to a harmonized organizational goal which every personnel could followOn a personal check , it seems that customer service is somehow declining among companies . There have been so many issues among well-known companies about how they get over customers specially in after-sales concerns . Most businesses will not even...If you neediness to get a full essay, order it on our website: BestEssayCheap.com

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